Reference

Legal terms for your exototo account

exototo keeps its Legal terms close to the account steps that matter: identity checks, wallet status, data use and access conditions.

Account termsData requestsWallet recordsLocal-law access
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exototo Legal terms for your exototo account
CONTACT THE POLICY TEAM

Get help with Legal questions

A clear contact route helps when a Legal question affects your account or wallet record. We ask you to describe the issue plainly, include the phone number attached to the account and avoid sending a password or wallet PIN. Our support path can help route policy questions, account-access concerns and payment-status requests to the right review point. For a transaction, include whether you used DANA, OVO, GoPay, QRIS, bank transfer or virtual account.

Team online

Account access

If phone verification or account access is unclear, contact support with your registered phone number and the exact message shown. We use those details to locate the relevant policy path without asking you to disclose a password or wallet PIN.

Wallet records

For a DANA, OVO, GoPay or QRIS record, share the transaction reference and approximate time. For bank transfer or virtual account activity, include the bank rail used so our team can match the status correctly.

Policy changes

To request a correction, deletion assessment or copy of account data, state the request directly and identify the account holder. We may ask for a verification step before discussing personal records or changing account details.

HOW WE HANDLE DATA

Account records, cookies and policy changes

Legal clarity depends on knowing what happens to account records after you contact us. We use account details to manage access, phone verification, transaction matching and policy requests…

Account details

We handle the phone number and account details you provide for account access, verification and requests connected to Legal terms.

Payment records

Transaction references help us reconcile DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Cookies

Cookies may keep a login session or necessary account preference available while you move between pages.

Account security

Use your own phone and keep verification codes private.

Retention

We retain records only as needed for account administration, transaction reconciliation, dispute handling and applicable Legal duties.

Requesting changes

You can ask us to correct account details, explain a transaction record or assess a data request through support.

Answers before you open an account

These Legal answers cover the questions we hear before account access: who may use the service, what records connect to a wallet, how to request a correction and why verification can be required. Read the relevant answer before opening an account, especially if you are connecting DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Where the answer depends on your location, local law controls.

Our Legal terms cover account access, phone verification, payment-record handling, cookies, data requests, retention and contact procedures. They apply to your use of the service where local law permits. Read the policy before opening an account so you understand which records may be checked or retained.

Access depends on local law and may also depend on the eligibility details connected to your account. We may require phone verification before access. If you are unsure about your location or eligibility, contact support before submitting wallet or bank-transfer details.

Phone verification helps connect an account request to the person controlling the registered number and reduces mistakes when we handle a policy or payment-record request. Keep your code private. We will not need your wallet PIN or banking password to complete this account step.

We use the transaction reference and payment rail to match a wallet event with the correct account record. That may include DANA, OVO, GoPay or QRIS. Send only the details needed to locate the event, and never include a wallet PIN or private security code.

Yes, contact support with the phone number attached to the account and describe the exact correction you want. We may ask you to complete an identity check before changing personal records. We assess the request against retention needs and applicable local-law requirements.

Retention depends on the purpose of the record, including account administration, transaction reconciliation, dispute handling and Legal duties. A deletion request may need an assessment before action. Contact support with the relevant account or transaction reference for a record-specific response.

Use our support path and label the message as an account, payment-record or data request. Include your registered phone number, the requested action and any transaction reference. Do not send passwords, wallet PINs or banking credentials; we may request a separate verification step.

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